Clip Studio Material Will Not Download | CLIP STUDIOの要望・不具合ボード | CLIP STUDIO
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要望・不具合

CLIP STUDIOの要望・不具合ボード

更新日:2016/09/06 14:44:30
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from BeepBoop さん
2016/09/04 23:23:56
 
ASSETS (素材をさがす)

Clip Studio Material Will Not Download
  There are 4 files that I have encountered in one day that say have been downloaded and purchased via Clippy Points but are no where to be found in my material folder. When I try and download it again, I get an error message (see attachment) . I am not sure how to fix this.
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from
スレ主
BeepBoop
さん
2016/09/05 05:47:09
My computer
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■バージョン：
※右上の[？]アイコンをクリック後に[バージョン情報]で確認できます。

■OS
Windows XP( 　 )　Windows Vista( 　 )　Windows 7 ( 　 )
Windows 8( 　 )　Windows 8.1( 　 )　Windows 10( O　 )
MacOS X 10.5( 　 )　MacOS X 10.6( 　 )　MacOS X 10.7( 　 )　
MacOS X 10.8( 　 )　MacOS X 10.9( 　 )　MacOS X 10.10( 　 )
MacOS X 10.11( 　 )　その他( 　 )
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from
スレ主
BeepBoop
さん
2016/09/05 10:33:43
For the time being it would appear that the problem is fixed!

1. Installed Clip Studio on another computer.
2. Logged into Clip Studio on other computer
3. Re-download corrupted files
4. Find and copy Material files folders and put them on a flash drive
5. Plug in new Materials on original computer.
6. Done!
from
CLIP
サポート担当
さん
2016/09/05 17:09:38
Thank you for the inquiry.

We replied to your email address registered on our website.

Please check your email.
from
スレ主
BeepBoop
さん
2016/09/06 09:23:02
I followed the instructions as sent in the email but it still did not work. 

I think I fixed the problem with my method above, however, not everyone on here has access to a second computer so that method might not be available to them. Also, with that method, I am finding that it is difficult to locate the few corrupted files on the second computer. I searched under the Materials folder, but what is the best way to ensure that I am finding the right files? Should I check each material folder's "thumbnail" folder?
from
CLIP
サポート担当
さん
2016/09/06 14:44:30
Thank you for the reply.

We replied to your email address.

Please check your email.

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よくある質問
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要望・不具合